You will be notified via email once your order has been confirmed. You will also receive a second email once your order has been shipped along with your order tracking number. Please check your spam folder should you not hear from us after receiving confirmation of your order. Should you have any queries regarding the status of your order please email [email protected] or contact us (call/text/WhatsApp) on +230 58534056.
*Items bought on sale and/or promotion are not eligible for exchanges.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged by our error.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or contact us (call/text/WhatsApp) on +230 58534056
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
scratches on lenses, damages caused by accidents, abuse, neglect, improper use or storage of the Product or unauthorized modifications to the Product. Click here to visit our sunglasses care sectionreplacement of consumables and/or spare parts that need to be replaced because of normal use and/or wear and tear;negligent use, damage and/or misuse caused by the Product Owner and/or any other user of the Product after delivery by Plastinax;damage resulting from :
Should you break or damage your purchased sunglasses within 6 months from the date of purchase, you’re qualified for a 20% discount off the purchase price on a replacement pair. To take advantage of this discount, simply submit a photo of your sunglasses to [email protected] or contact us on +230 58534056. Upon receipt of your photo submission, we will start the process and replacement will be handled upon reception of your frame. You will receive your discount voucher code along with instructions.
Begin your returns process by getting in touch through the contact page on our website or email us [email protected] or contact us on +230 58534056.
*Proof of purchase required.
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