Exchange of product may be considered by Plastinax/Helios under the following conditions:
To exchange a product:
Refunds may be considered by Plastinax/Helios under the following conditions:
Refunds will be made:
In case of defects:
Plastinax/Helios offers a warranty on the Polarized and Optical collections (excluding the Green Collection and Limited Editions).
Only manufacturing defects will be considered and repaired free of charge.For other defects, Plastinax/Helios proposes an after sales service – Please see below:
We accept Credit Cards, Juice and Bank Transfer as mode of payment. All payments are secured by SSL (Secure Socket Layer).
Helios processes payment through Peach Payments Gateway. We do not store card details.
When you choose an online payment option, your card information is securely processed through the payment gateway.
Rest assured that your card is safely encrypted as it travels over the Internet.
Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.
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